What is the best time to reach you?
Most of the time we are out on the boat during the day collecting. The most convenient times to reach us are in the mornings from 7:00- 9:00 am and then again in the afternoon from 3:00-5:00 pm. I check my messages/ texts and email in between my dives, and most of the time I will be able to get back to you right away, if not later in the afternoon. Email is the best way to reach me (firstname.lastname@example.org).
How soon can you get my order to me?
I always ask for two weeks lead time to get your order to you, but usually I can do it in a week or less. It really depends on how busy I am, what species it is and that the weather and ocean conditions are cooperating.
How should I handle the animals upon receiving them?
That depends on what animals you receive, but in most cases, floating the unopened bags in the tank for about an hour will really help to acclimate the animals to the temperature of your holding tanks. Sea urchins and Sea Stars are very sensitive to temperature changes and are likely to spawn if the water in your tank is much warmer than the water that the animals arrived in.
What temperature should I set my saltwater tanks to?
We set our holding tanks to 58 degrees Fahrenheit (14.4 C). Although the local waters here range from 55 F in the winter to 72 F in the summer, we have found that the animals do alot better at 58 F. Remember most of the animals live down below the thermocline where the water is colder and don’t tolerate the warm summer surface temps well at all. Warmer water makes the specimens more likely to spawn, increases their metabolism, and increases the susceptibility to disease.
I have a home aquarium, can you supply fish and invertebrates to me?
Sorry, but we only supply to bonafide scientific and/ or educational facilities, including public aquariums, schools, and research laboratories. We do not supply to the hobby aquarium market.